Is it Extortion? You bet it is.

I've been having a little customer service fun with a rather prickly customer over the past couple of days who placed an order for a few figures last week, and then waited a couple of days after we shipped it to write in and tell us he felt like we should have applied the Octoberfest 10% coupon to it because he feels he's been a good customer in the past. No mention of any discount was made on