Customer Comment

Steve writes in today to say:"Seems I am never disappointed with the Robert’s Anime Corner Store. I have always found the anime I am looking for and many I have never heard of Helping me to grow my collection of over 150 anime movies and box sets and still growing. The site is easy to use and navigate through. And the only time I had a problem is when I mistakenly ordered Ah My Buddha twice. And

Customer Comment

A recent comment from one of our customers that ties into that little Amazon post I made awhile back:To whom it may concern,I recently purchased the 2008 Naruto manga box set from your store on amazon, and I just wanted to write to let you know how impressed I am by the care and professionalism displayed by your business. I was very pleased with the speed at which my order was processed and

Customer Comment

Comment sent in yesterday by Chris in regards to our fix to his Birdy set problem:"Thanks Bob!I'll be looking forward to getting the fixed version so we can continue watching Birdy the Mighty.For what its worth what distinguishes a Great Company from an average company is not whether they encounter problems, but in how they handle and resolve problems as they arise.I submitted my problem and you

Customer Comment

From Frank today:"I want to thank you and your staff for delivering exceptional and personalized customer service, it's always a pleasure doing business with you folks and I'm especially happy that I receive my orders within two business days. It pays to live close to your warehouse. Most importantly, I love the fact that you have a flat rate for UPS deliveries. There's quite a few times that I

Customer Comment

In retail, the usual daily line of communication with customers can be skewed a little bit negative. The reason is that when you are doing a good job, you almost never hear from anyone. Many times only when someone has a problem or complaint do they usually write in, so a larger percentage of the daily e-mails that come in are geared in that direction.But sometimes it's different.Today Hiromichi

Is it Extortion? You bet it is.

I've been having a little customer service fun with a rather prickly customer over the past couple of days who placed an order for a few figures last week, and then waited a couple of days after we shipped it to write in and tell us he felt like we should have applied the Octoberfest 10% coupon to it because he feels he's been a good customer in the past. No mention of any discount was made on

Ahhhh, Monday Mornings...

Jeremy writes this morning:"A style of animation developed in Japan, characterized by stylized colorful art and often adult themes. Huntik is not an anime, a crappy American show, this is a seriously disgusting trash you guys even carry it. I ask you guys do something about this, remove it from stock, or give some relief from this outrageous incident."Yes, outrageous indeed! We simply could not